Refund policy
At NextGenMart.Shop, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a simple, transparent, and hassle-free return process.
5-Day Return Policy
We offer a 5-Day Return Period from the date of delivery.
If you receive a damaged, faulty, incorrect, or missing product, please contact us within 5 days of receiving your order. Our support team will review your request and assist you with a return or replacement as per our policy.
How to Request a Return
Follow these simple steps:
1. Contact Us
Email us at nextgenmart66@gmail.com or WhatsApp us at +91 9022656887 within 5 days of delivery.
2. Share Details
Please provide:
- Order ID
- Photos and Video of the product
- A brief description of the issue
3. Verification
Our support team will verify your request and guide you through the return or replacement process.
4. Return the Product
If approved, return the product in its original packaging along with all accessories (if applicable).
Refund Process
Once the returned product is received, inspected, and approved, your refund will be processed within 3 business days.
The refund will be issued through the original payment method used while placing the order.
Return Eligibility
Your return request may be approved if:
- The product is damaged, faulty, incorrect, or incomplete.
- The request is raised within 5 days of delivery.
- The product is returned in its original packaging.
- The product has not been intentionally damaged or misused.
Non-Returnable Items
Returns or refunds may not be accepted in the following cases:
- The return request is made after 5 days of delivery.
- The product has been used, damaged, or modified by the customer.
- The product is returned without its original packaging or essential parts.
Unboxing Video (Highly Recommended)
To ensure a smooth and quick resolution, we strongly recommend recording a clear unboxing video while opening your package.
This helps us verify claims related to damaged, missing, or incorrect products and speeds up the return or replacement process.
Important Note
Product packaging, bottle design, or label may vary depending on stock availability. However, the product quality, quantity, and functionality remain the same.
Contact Us
If you have any questions or need assistance, feel free to contact us:
📧 Email: nextgenmart66@gmail.com
📱 WhatsApp: +91 9022656887
We appreciate your trust in NextGenMart.Shop and are committed to providing you with the best shopping experience.
Thank you for shopping with NextGenMart.Shop! 🚀